SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
COVID-19 SHIPPING DELAY NOTICE
Due to the COVID-19 pandemic, our warehouses and our shipping partners has adapted modified practices to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. Global shipments are being impacted due to this reason.
All shipments from our warehouses in China may take extra days for processing and same applies to our shipping partners. Therefore, we are unable to give you an accurate estimate of your parcel’s arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. We appreciate your patience and understanding.
How do you ship packages?
Packages from our warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. COVID-19 pandemic, it is not possible to guarantee the shipping time. These are our best estimates based on all good conditions:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-45 Business days |
| Asia |
15-30 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mahsan World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mahsanworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earrings are large, but beautiful. The order is satisfied. Thank you to the store for quality jewelry and fast delivery. I advise everyone.
Stunning earrings!!! Better than in the picture!!! Delivery is very fast
Very beautiful, so magical, fabulous.
Earrings as in the picture, only the stones are darker and more blue. Quality is good. The pebbles are large. Earrings look beautiful. The parcel was tracked.
Beautiful earrings, but very massive and heavy, look rough.
Very beautiful earrings, made qualitatively, weighty, but not heavy. Came safe and sound. Very satisfied with the purchase, I recommend! From this store orders always come quickly.
The order was received very quickly. According to the reviews, they wrote that a very dark stone, but no very beautifully shimmering and visible, that purple color. very satisfied with the purchase and service. Shop and store recommend. seller 5 ++++.
Earrings are very beautiful. Color deep dark purple. On the ears look very beautiful!. The weight is felt, but the ears do not pull. Wear comfortable.