SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
COVID-19 SHIPPING DELAY NOTICE
Due to the COVID-19 pandemic, our warehouses and our shipping partners has adapted modified practices to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. Global shipments are being impacted due to this reason.
All shipments from our warehouses in China may take extra days for processing and same applies to our shipping partners. Therefore, we are unable to give you an accurate estimate of your parcel’s arrival date. Please use the provided tracking information to check online for the most up to date information on the shipment. We appreciate your patience and understanding.
How do you ship packages?
Packages from our warehouses in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. COVID-19 pandemic, it is not possible to guarantee the shipping time. These are our best estimates based on all good conditions:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-45 Business days |
| Asia |
15-30 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Mahsan World (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mahsanworld.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Being for a gift, they're perfect. Quick, well protected, and in precious gift box. The perfect gift too. The earrings are apparently of good quality and very well done.
Ordered this earrings to replace one of my missing moissanite earrings which I bought few months ago from another store . Those earrings are beautiful . Everything I bought from this store is excellent. This store has kind-friendly and responsive seller , she /he is doing their job professional , the services / shipping is good , even the quality , model/design of their products is wonderful. Definitely highly recommend this store and their products. I wish you success with your business:)
Beautiful earrings, thank you so much! Packaging is beautiful.
Quality product, stones excellent. I recommend the store
As always in this store excellent quality! Very beautiful. I order these earrings for the second time, the first was a gift, but I liked so much that I also wanted to
Super. Thank you very much, very beautiful earrings. Came well packed. Thank you very much. Recommend!
Very beautiful. Much more beautiful than in the photo. Dear and reliable store. Good communication. Thank you for the gift.
Earrings chic!) moissanites perfectly shine and fully correspond to the description. I am happy with the purchase
excellent earings,packing, small beautifull earings like gift, amazing servise
super fast deliver. the earring soooo beutiful. very high quality.
beautiful earrings, very good price and super fast shipping. totally recommended
Excellent goods very decent honest store compliance quality price best on Ali stones tested match all wonderful
Shine Super, very similar to the glitter of zircon or cubic zirconia, as far as it is moissanite do not know, but anyway on the ear is very beautiful and neat, the store put as a gift a cloth for cleaning products and still small carnations with zircon, also really liked, thank you! And as everything is packed in a box, wrapped in pupyrki.
I am happy with them very beautiful and thank you for the gift.
It's perfect, it's better than pictures and it's very brilliant. The packaging is very beautiful. 5 stars :)
The price is very affordable, logistics speed is fast, and it is very convenient to wear, which makes me really very temperamental. Color moissanite-real moissanite d-colors. I will buy again.
The gifts, gift boxes and cards my husband offered me are very beautiful and the earrings are exactly the same as those in the photo. I love it very much, everything is very satisfied!